Frequently Asked Questions

Everything you need to know about your Timex Canada experience.

Does Timex Canada offer free shipping?

Yes, we offer free standard ground shipping on all orders over $75 CAD within Canada. For orders below this amount, a flat rate shipping fee will be applied at checkout.

What is the return policy for Timex.ca?

We want you to love your watch. If you are not satisfied, you can return your unworn timepiece in its original packaging within 30 days of purchase for a full refund.

How long is the warranty on a Timex watch?

Your Timex watch is warranted against manufacturing defects by Timex Group Canada Inc. for a period of one year from the original purchase date.

Can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Do you offer battery replacement services?

While many local jewelers can replace Timex batteries, we recommend visiting our authorized service center for professional battery replacement to ensure water resistance is maintained.

What payment methods do you accept?

Timex Canada accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.